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10% Off All Online Orders (06/04/2024 - 30/04/2024)

FAQ

Welcome to our FAQ (Frequently Asked Questions) page, where we aim to provide you with comprehensive answers to common queries. At Cake Secret, we value transparency and want to ensure that your experience with us is smooth and enjoyable. Explore the following frequently asked questions to find the information you need:

Ordering Process

A: Placing an order is easy! Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the prompts to provide necessary details, and your order will be confirmed.

A: Unfortunately, changes cannot be made to an order once it's confirmed. Please double-check your selections and details before completing your purchase.

A: If your order comes with tracking, you will receive an email or message with tracking information once the order is dispatched. For local deliveries, you may receive an estimated delivery time.

Delivery Information

A: Delivery times may vary based on your location and the chosen delivery option. Local delivery times are typically specified during checkout, and same-day deliveries will be fulfilled promptly.

A: Yes, we offer contactless delivery to prioritize the safety and well-being of both our customers and delivery team members.

A: You can check our delivery page for detailed information or contact our customer service team for assistance.

Customization and Special Requests

A: You can reach our customer support team through our [Contact Us] page on the website. Feel free to use the contact form or provided contact information for any inquiries or assistance.

A: You can find the full list during the checkout process.

Returns and Refunds

A: Our refund policy is outlined in detail on our [Returns and Refunds] page. We encourage you to review this information to understand our policies.

A: In the unfortunate event of damage during delivery, please contact our customer support team immediately, providing details and, if possible, photographs. We will work to address the issue promptly.